Refund Policy

General Policy

Eastside Builders, Inc. ("Eastside Builders," "we," "our," or "us") provides commercial construction, design-build, general contracting, and construction management services under formal written contracts. This Refund Policy applies to fees, deposits, retainers, and payments made in connection with our construction services. All refund requests are subject to the terms of the applicable written contract and the provisions outlined in this policy.

Because construction services involve the commitment of significant labor, materials, subcontractor resources, and professional time, refunds are subject to careful review and are governed by the terms of each individual project contract. We encourage all clients to thoroughly review their contract terms prior to execution and to contact us with any questions before making payments.

Consultation Fees

Initial consultations with Eastside Builders are provided at no charge to qualified prospective clients. If a fee is charged for a specialized preconstruction consultation, feasibility study, or preliminary estimating service, such fees are non-refundable once the work has commenced. If we are unable to commence the agreed-upon consultation services due to circumstances within our control, a full refund will be issued within fifteen (15) business days.

Project Deposits

Project deposits are required upon execution of a construction contract to secure Eastside Builders' commitment to the project, initiate preconstruction activities, and begin procurement of long-lead materials. Deposit amounts and terms are specified in the executed contract.

Project deposits are generally non-refundable once preconstruction activities have commenced, including but not limited to: scheduling and mobilization planning, subcontractor solicitation and bidding, permit application preparation, material procurement, and project management time allocated to the project. The portion of a deposit that may be refundable, if any, is determined by the value of work completed and costs incurred at the time of cancellation.

Change Orders

Payments made for approved change orders are non-refundable once the work described in the change order has been performed or materials have been ordered. If a client requests cancellation of a change order before work has commenced and before materials have been ordered, we will make reasonable efforts to cancel any associated material orders and will refund amounts paid less any restocking fees, cancellation charges, or administrative costs incurred.

Cancellation Requests

Project cancellation requests must be submitted in writing to info@eastsidebuilderscorp.com and will be acknowledged within three (3) business days. Upon receipt of a written cancellation request, Eastside Builders will prepare a final accounting of all work completed, costs incurred, and commitments made on behalf of the client through the date of cancellation. Any balance owed to the client after deducting all such amounts will be refunded within thirty (30) business days of the final accounting.

Cancellations initiated by the client after construction has commenced are subject to the cancellation provisions of the executed contract, which typically require payment for all work completed, materials ordered, subcontractor commitments made, and a cancellation fee as specified in the contract. Eastside Builders reserves the right to pursue all remedies available under the contract and applicable law in the event of a client cancellation.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Eastside Builders is unable to commence the contracted work within the timeframe specified in the contract due to circumstances within our control.
• Eastside Builders materially breaches the terms of the executed contract and fails to cure such breach within the notice and cure period specified in the contract.
• A mutual written agreement to terminate the contract is executed by both parties and includes specific refund terms.
• Overpayments resulting from billing errors, once verified and confirmed by our accounting department.

Refunds will not be issued for completed work that meets the specifications and standards outlined in the executed contract, for delays caused by factors outside Eastside Builders' reasonable control (including weather, permitting delays, material shortages, or client-directed changes), or for dissatisfaction with aesthetic outcomes that conform to approved specifications.

Completed Services

Payments for construction services that have been performed in accordance with the executed contract are non-refundable. If you have concerns about the quality or completeness of work performed, please contact us in writing at info@eastsidebuilderscorp.com within the warranty period specified in your contract. We are committed to addressing legitimate warranty claims and correcting defective work in accordance with our contractual obligations.

Material Purchases

Materials purchased for your project that have been delivered to the project site or to a storage facility are generally non-refundable, as they have been specifically procured for your project. In the event of a project cancellation, Eastside Builders will make reasonable efforts to return unused, undamaged materials to suppliers and will credit the client for any amounts recovered, less restocking fees and handling costs. Custom-fabricated or special-order materials are non-refundable under any circumstances once ordered.

Billing Disputes

If you believe you have been billed incorrectly, please notify us in writing within thirty (30) days of receipt of the invoice in question. Written notice should be sent to info@eastsidebuilderscorp.com and should include the invoice number, the amount in dispute, and a detailed explanation of the basis for the dispute. We will review all billing disputes in good faith and respond within fifteen (15) business days. Undisputed amounts remain due and payable in accordance with the contract terms.

Custom Construction Services

Commercial construction services are inherently customized to each client's specific project requirements, site conditions, and design specifications. Because of this customization, and because construction services involve significant commitments of professional time, subcontractor resources, and materials, refunds for custom construction services are limited to the circumstances described in this policy and the terms of the executed contract.

Case-by-Case Review

Eastside Builders recognizes that circumstances arise that are not fully anticipated in contract terms. We are committed to treating our clients fairly and to resolving disputes in a reasonable and professional manner. Any refund request that falls outside the parameters described in this policy will be reviewed on a case-by-case basis by our management team. To request a case-by-case review, please contact us in writing with a full explanation of your circumstances and the relief you are requesting.

Customer Communication Process

We are committed to maintaining open and transparent communication with our clients throughout every project. If you have concerns about your project, billing, or our services, please contact us through any of the following channels before initiating a formal dispute or refund request:

• Phone: (513) 254-6463 (Monday–Friday, 7:00 AM–5:00 PM)
• Email: info@eastsidebuilderscorp.com
• Mail: 5610 Wooster Pike, Cincinnati, OH 45227

We will acknowledge all written communications within three (3) business days and will work diligently to resolve your concerns in a timely and professional manner.

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us at: